The explanation of the error message for Crescendo Lab EC Modules

If the brand encounters the following error messages while setting up the EC modules, please refer to the relevant explanations below:

1. Errors Encountered When Setting the Module Token

   • Module token does not match the platform: module token is not for <platform>
     • Please take a screenshot of the error message and report it to Crescendo partners via the chat window at the bottom right of the MAAC interface.
     • Once Crescendo partners receive your report, they will conduct a check and reply to you as soon as possible.
       
       
   • Module token expired: module token expired
     • Please take a screenshot of the error message and report it to Crescendo partners via the chat window at the bottom right of the MAAC interface.
     • Once Crescendo partners receive your report, they will conduct a check and reply to you as soon as possible.
   • Invalid token for form validation： invalid token
     • Please refresh the page where you input the module token and check whether the setup page belongs to the Crescendo Lab domain (the domain is cresclab.com).
     • If the issue persists, please take a screenshot of the error message and report it to Crescendo partners via the chat window at the bottom right of the MAAC interface.
     • Once Crescendo partners receive your report, they will conduct a check and reply to you as soon as possible.
       
       
   • Invalid module token format： invalid module token format
     • Please take a screenshot of the error message and report it to Crescendo partners via the chat window at the bottom right of the MAAC interface.
     • Once Crescendo partners receive your report, they will conduct a check and reply to you as soon as possible.
       
       
   • Invalid module token length：invalid module token length: <length>
     • Please take a screenshot of the error message and report it to Crescendo partners via the chat window at the bottom right of the MAAC interface.
     • Once Crescendo partners receive your report, they will conduct a check and reply to you as soon as possible.
       
       

2. Errors When Contact Person Encounters Issues During LINE OA Binding

   • 	Scenario 1	Scenario 2
     Error Message (Chinese):	驗證失敗 無法取得綁定會員卡資訊	連線發生錯誤 請稍後再試
     Error Message (English):	Verification Failed Unable to retrieve the bound membership card information	Connection error occurred Please try again later or contact the brand
     Possible Causes:	The EC app has been uninstalled. The EC consumer account has disappeared for an unknown reason.	Module token has expired. Abnormal consumer CID (e.g., mismatch between the CID recorded in Crescendo and the valid CID in EC). Network connection issues. Abnormal connection with EC.