Tutorial | CAAC Interface, Personal Settings, and Seeking Support – Crescendo Lab Help Center

# 💁🏻‍♀️ Advantage

Understand how agents navigate the CAAC backend interface, perform personal settings, and seek online support team assistance for any related issues.

# ➤ Plan Availability

All CAAC Plans.

1. Log into the CAAC Platform

2. 2. Access the Left Function Menu

Hover the cursor over the left function list to display the list of functions. Click the conversation icon to navigate to the conversation interface. Users with administrator-level permissions can click on settings-related functions to perform overall configuration.
📚 Review: Tutorial | CAAC Permission Management

3. Switch Duty Status

Click on the duty status to switch between different statuses. The system will automatically determine whether to include the agent in the rotation assignment based on the selected duty status.

Online: The agent is on duty and included in the rotation assignment.
Away: The agent is on a break and excluded from the rotation assignment.
Offline: The agent is offline and excluded from the rotation assignment.

4. Navigate to Personal Profile

5. Adjust Personal Profile

Click on the personal profile to adjust settings such as avatar, name, personal information, platform language, and notifications.
📚 Review: Tutorial | CAAC Message Notifications

⚠️ Display name：Once the agent identification is enabled, the name will be displayed in the chatroom. Please note that, according to LINE policies, the name cannot include the word "line" (e.g., Line bot, Caroline, Aline) and must not exceed 20 characters in length.

6. Access Help Center Content

If unsure about how to operate or encountering any issues, feel free to click the question mark icon to access detailed help center articles.

7. Seek Support from the Human Support Team

There is a conversation icon in the bottom-right corner of the platform interface. Clicking on it allows you to seek assistance from the human support team.