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Tutorials｜How to set up Two-Factor Authentication for accounts

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    📌 Why You Need to Set Up Two-Factor Authentication

    1. We strongly recommend enabling two-factor authentication.

      Enabling two-factor authentication adds an extra layer of security to prevent unauthorized individuals from attempting to access your account. Once enabled, all users within the organization will need to verify their identity again by receiving a verification code via email when logging in.

    ⚠️ Please ensure that your account is associated with a valid email address that can receive messages.

    ⬇️ How to Set Up Two-Factor Authentication in CAAC

    Enabling two-factor authentication adds an extra layer of security to prevent unauthorized individuals from attempting to access your account. Once enabled, all users within the organization will need to verify their identity again by receiving a verification code via email when logging in.

    8. CAAC Left Sidebar Settings Organization Settings

    CAAC > Left Sidebar > Settings > Organization Settings

    9. Two-Factor Authentication Settings Enable

    Two-Factor Authentication Settings > Enable

    10. Enable Two-Factor Authentication

    Before enabling two-factor authentication, please ensure that all users have a valid email address to receive the verification code to avoid any login issues.

    Enable Two-Factor Authentication

    11. If enabled, it will display: Two-Factor Authentication Protection Enabled

    If enabled, it will display: Two-Factor Authentication Protection Enabled

    ▶️ After enabling, you will need to receive a verification code via email to log in again.

    12. CAAC - After enabling, you will need to receive a verification code via email to log in again.

    CAAC - 啟用後再次登入則需要透過 Email 信箱收驗證信

    13. CAAC - Check your email for the verification code.

    CAAC - Check your email for the verification code.

    14. CAAC - Enter the verification code.

    You can choose to remember this device for 30 days, so you won’t need to verify again within this period.

    CAAC - Enter the verification code.

     

     

    # 🚨 What to do if you do not receive the verification email?

    1. Ensure that your email is valid and capable of receiving emails.

    2. Try resending the verification email.

    3. Check if the verification email has been sent to your spam folder.

    If you have checked all of the above and still cannot receive the verification email, please provide the following information to Crescendo Lab's CSM for further assistance:

    • The email you used to log in to MAAC/CAAC:

    • The date and time you attempted to log in and receive the verification code:

    • Have you received Crescendo system notification emails in the past (e.g., weekly reports, push failure notifications, etc.): Yes / No

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