Tutorial|🌟Personalized Rich Menu 🌟 NEW
💁♀️ Advantage
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Better Personalized Marketing and Sales Services
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Customers can be shown different rich menus based on various tags.
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Automatically display different graphic and text menus for contacts of different types, eliminating the need to create multiple official accounts to serve different customer groups.
教學|圖文選單基礎設定、換頁教學
▶️ Setting up
1. Creating a New Rich Menu in the Rich Menu List

2. Input the name of rich menu

3. Select Customized menu

⬇️ Personalized rich menus offer three selectable conditions
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Contacts with specific tags
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Contacts that have been bound
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Contacts that have specific tags and have been bound
4. Select Conditions

5. Select contacts with specific tags
The rich menu will be automatically displayed for any contact tagged with this label

6. Select bound contacts
Bound contacts will automatically display this menu

7. Select contacts with specific tag that are bound
Contacts with specific tags and already bound will automatically display this rich menu

- Bound Rich Menu A
- Tag Rich Menu B
> If a contact is initially bound and later receives Tag Rich Menu B due to a tag change, when they are unbound, Rich Menu B will be unbound, effectively reverting to the default menu.
8. Click "Next" to proceed to the page settings

9. Configure menu size, images, menu bar text, interactive menu items (send messages, open webpages, switch pages, make phone calls), and content actions

10. Edit the menu bar display text

11. The completed rich menu can be saved as a draft or scheduled
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Save as Draft - Pressing this allows you to save as a draft, and you can return later to continue editing the content
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Schedule - Pressing this allows you to set the details of the schedule for the rich menu

12. In the rich menu list, you can view the operational status
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Pause - To edit content or reschedule, adjust from [Running] or [Scheduled] status to Pause
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Scheduled - Schedule to display at a specified time in the future
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Running - Currently active
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Ended - Displayed at the scheduled time, task ended. Can create a copy or delete.

13. In the rich menu list, you can view the type of rich menu
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Default - The default menu will be displayed to all friends who have joined the official account
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Multi-page - Additional pages of a multi-page menu
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Tag - When a contact has specific tags, they will see this menu
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Bound Contacts - When a contact is bound, they will have access to this menu
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Tag with bound - When a contact has specific tags and is bound, they will see this menu.

14. Can view the performance list in each rich menu

❓FAQ - Why Isn’t the Expected Rich Menu Displaying?
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Possible Cause: User Blocking and Unblocking
- If the user has blocked and later unblocked your account, or if the rich menu has been paused, you can try rescheduling the rich menu to reset the LINE settings.
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Possible Cause: LINE Backend Configuration Errors
- There may be an error in the LINE backend settings. Refer to the article "Why Isn’t the Configured Rich Menu Responding?" for troubleshooting steps and double-check your configuration.
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