The menu at the bottom of the LINE Official Account chat window is crucial for marketing strategy. Through the MAAC backend, the menu can be customized, allowing for page switching and scheduling features.
💁🏻♀️ Advance
- Create default rich menus or multi-page menu combinations.
- Schedule menus for different periods.
- Personalized Rich Menu (Displayed based on Segment / Tag / Binding conditions)
▶︎ Setup Steps
- Set the Name
- Choose the Page type (Main page: always on, Multi-page: for switching to the next page).
- For main page, choose the Menu type
- Default menu
- Customized menu (Supports specific segments, tags, binding status: Tutorial｜🌟Personalized Rich Menu 🌟 NEW)
- Choose the default display option (Expand: automatically displays when a friend opens the account; Collapsed: automatically hides), then click Next in the upper right corner.
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Configure the Menu :Set the menu size, upload images, and define menu text and interactive areas (Open website url, Send messages, Switch rich menu, Dial Phone Number).
💡 Important Notes：If the rich menu links to a LIFF page, clicks cannot be tracked, and tags cannot be added. Use a third-party redirector for tagging.
🚨 Notice：The "Dial Phone Number" option only allows phone numbers with 1 to 15 digits; symbols like "+" are not allowed.
💡 Image Specifications for Rich Menus：（Tutorials｜MAAC Materials Size）➤Large Menu
- Resolution: 2500 x 1686 pixels
- Max File Size: 1 MB
- File Types: jpg, jpeg, png (transparent png not supported)
➤Small Menu
- Resolution: 2500 x 843 pixels
- Max File Size: 1 MB
- File Types: jpg, jpeg, png (transparent png not supported)
- Save as Draft: Save your work as a draft to continue editing later.
- Schedule: Set the details for the rich menu schedule.
- Permanent- Choose this if the menu should always be displayed.
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Scheduled time - Set specific start and end times for when the menu should be displayed.
- Once you’ve completed these settings, click Schedule to finish the setup.
- The menu can have four states:
- Paused: For editing or rescheduling, adjusted from [Running] or [Scheduled] to paused.
- Scheduled: Set to display at a future specified time.
- Ongoing: Currently active.
- Ended: Displayed during the scheduled time and has ended. You can create a copy or delete it.
- You can check the menu type from "Type"
🚨 Notice：
- If there's a time overlap when setting a permanent or scheduled menu, the system will warn you. Save the draft and adjust the overlapping schedule before editing again.
- If the menu has started running, the start time cannot be changed.
- Once saved, the type of rich menu cannot be changed. To modify it, create a copy and reconfigure.
- It takes 3-5 minutes for the menu to display correctly in the LINE Official Account after scheduling.
▶︎ Multi-page Setup
💡 Reminder: For setup the Multi-page, you will need to prepare at least 2 rich menu pages. And set the Main page as "Default" or "Customized menu". Then set the second or third and more rich menu as "Multi-page" to enable proper scheduling.
- To switch from pages two or three back to the main page, set the interactive area type to "Switch Rich Menu" and select the main page from the dropdown.
- Return to the main page, edit the interactive area for page switching, and set the type to "Switch Rich Menu". Select the target menu from the dropdown.
- Switching Back to Default or Customized rich menu:
To switch from pages two or three back to the Default or Customized rich menu, set the interactive area type to "Switch Rich Menu" and Default or Customized rich menu from the dropdown.
▶︎ Why Are the Pre-set Auto-reply and Rich Menu Not Working?
▶︎ Viewing Performance
- Use category tabs to view lists of different types of established menus.
- Create multi-page rich menus.
- Review each rich menu and its performance data.
- Click the report icon for detailed statistics.
- Click the "..." icon for options like "Pause", "End", "Edit", "Create Copy", "Delete".
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Click "Export" to generate detailed reports for specified time periods.