❗️ Reminder:
When sending LINE notification messages , it is necessary to adhere to the "Guidelines and Scenarios for Using Notification Messages," including but not limited to:
- Only using this service when there is prior active interaction with the user.
- Not sending messages with marketing intent through this service.
- Sending messages only to those who meet LINE's policies or the " Crescendo Lab - Guidelines for Using Notification Messages Scenarios."
If a brand intentionally or negligently violates these guidelines, Crescendo Lab has the access to temporarily suspend the brand's "SMS+" (including notification messages) sending functionality.
▶︎ Case 1 - Payment Completed Notification
- Sending time: On the same day as the payment completion (within 24 hours)
- Users are registered members with provided mobile numbers
- This scenario cannot be used for orders placed by non-members.
▶︎ Case 2 - Points Acquired Notification
- Sending time: On the same day as points acquisition (within 24 hours)
- Points must be acquired through conditions initiated by the consumer (e.g., points cannot be unconditionally given, such as uniformly granting 100 points)
- Users are registered members with provided mobile numbers, and they acquire points after completing specific actions.
▶︎ Case 3 - Successful Reservation / Event Registration Notification
- Sending time: On the same day as the successful reservation / event registration (within 24 hours)
- Users are registered members with provided mobile numbers
- If the button is to be removed, customer service contact information must be added to facilitate consumers taking further action.
▶︎ Case 4 - Reservation Reminder / Event Reminder Notification
- Sending time: Reminders are sent within 7 days prior to the scheduled reservation or event
- Users are registered members with provided mobile numbers
- Priority is given to a single reminder for each event, with a limit of 2 reminders
- If the button is to be removed, customer service contact information must be added to facilitate consumers taking further action.
▶︎ Case 5 - Member Registration Completed
- Sending time: On the same day as the registration completion (within 24 hours)
- Offline registrations can only be uploaded via API and cannot be manually uploaded.
▶︎ Case 6 - Shipment Notification
- Sending time: On the same day as the product shipment (within 24 hours)
- Users are registered members with provided mobile numbers
- This scenario cannot be used for orders placed by non-members.
▶︎ Case 7 - Arrival Notification
- Sending time: On the same day as the product arrival (within 24 hours)
- Users are registered members with provided mobile numbers
- This scenario cannot be used for orders placed by non-members.
▶︎ Case 8 - Payment / Delayed Payment / Renewal Reminder Notification Sending time
- Reminders are sent within 15 days prior to the payment / delayed payment / renewal event
- Users are registered members with provided mobile numbers
▶︎ Case 9 - Order Completion Notification
- Sending time: On the same day as the order completion (within 24 hours).
- This scenario cannot be used for orders placed by non-members.