Guidelines for Using Notification Messages in Various Scenarios.

❗️ Reminder:

When sending LINE notification messages , it is necessary to adhere to the "Guidelines and Scenarios for Using Notification Messages," including but not limited to:

1. Only using this service when there is prior active interaction with the user.
2. Not sending messages with marketing intent through this service.
3. Sending messages only to those who meet LINE's policies or the " Crescendo Lab - Guidelines for Using Notification Messages Scenarios."

If a brand intentionally or negligently violates these guidelines, Crescendo Lab has the access to temporarily suspend the brand's "SMS+" (including notification messages) sending functionality.

▶︎ Case 1 - Payment Completed Notification

• Sending time: On the same day as the payment completion (within 24 hours)
• Users are registered members with provided mobile numbers
• This scenario cannot be used for orders placed by non-members.

▶︎ Case 2 - Points Acquired Notification

• Sending time: On the same day as points acquisition (within 24 hours)
• Points must be acquired through conditions initiated by the consumer (e.g., points cannot be unconditionally given, such as uniformly granting 100 points)
• Users are registered members with provided mobile numbers, and they acquire points after completing specific actions.

▶︎ Case 3 - Successful Reservation / Event Registration Notification

• Sending time: On the same day as the successful reservation / event registration (within 24 hours)
• Users are registered members with provided mobile numbers
• If the button is to be removed, customer service contact information must be added to facilitate consumers taking further action.

▶︎ Case 4 - Reservation Reminder / Event Reminder Notification

• Sending time: Reminders are sent within 7 days prior to the scheduled reservation or event
• Users are registered members with provided mobile numbers
• Priority is given to a single reminder for each event, with a limit of 2 reminders
• If the button is to be removed, customer service contact information must be added to facilitate consumers taking further action.

▶︎ Case 5 - Member Registration Completed

• Sending time: On the same day as the registration completion (within 24 hours)
• Offline registrations can only be uploaded via API and cannot be manually uploaded.

▶︎ Case 6 - Shipment Notification

• Sending time: On the same day as the product shipment (within 24 hours)
• Users are registered members with provided mobile numbers
• This scenario cannot be used for orders placed by non-members.

▶︎ Case 7 - Arrival Notification

• Sending time: On the same day as the product arrival (within 24 hours)
• Users are registered members with provided mobile numbers
• This scenario cannot be used for orders placed by non-members.

▶︎ Case 8 - Payment / Delayed Payment / Renewal Reminder Notification Sending time

• Reminders are sent within 15 days prior to the payment / delayed payment / renewal event
• Users are registered members with provided mobile numbers

▶︎ Case 9 - Order Completion Notification

• Sending time: On the same day as the order completion (within 24 hours).
• This scenario cannot be used for orders placed by non-members.