The legacy Web Widget 1.0 has been unmaintained since Q4 2025 and no longer receives updates. We recommend upgrading to the new Web Widget (formerly the Smart Redirect Tool). Installed via the Web SDK, it adds Profile Unification and behavior tracking on top of the original website redirect.
What the new version adds
Running on the Web SDK, the new Web Widget keeps the original "website redirect + add as a LINE friend" and adds:
- Profile Unification: bind anonymous website visitors to their existing LINE contact to build a complete customer profile.
- Behavior tracking: capture page views, add-to-cart, checkout, and purchase events on your site.
- Automated Journeys: trigger Journeys in real time from website behavior, sending personalized messages at the right moment.
Upgrade in three steps
Upgrading involves removing the old installation code, installing the Web SDK, and creating the new tool in MAAC. Removing the old code and installing the SDK are website-code changes and usually require your IT / front-end engineer; the MAAC-side setup can be done by a marketer.
Step 1. Remove the old installation code
The old widget is a script installed on your own website — it won't disappear on its own. If you don't remove it, it will display alongside the new tool, causing duplicate widgets on the same page (for example, two QR codes). In your page's <head> or in GTM, find and remove code similar to:
<script src="//cdn.maac.app/widget/xxxxxxxx.js" async></script>
Step 2. Install the Web SDK
If your site doesn't have the Web SDK yet, follow Setup Guide｜Web SDK (Web Tracking) to get your code and deploy it (in every page's <head>, or via GTM — installed once). Skip this step if it's already installed.
Step 3. Create the Web Widget in MAAC
Once the SDK is installed, create, configure, and publish the tool on the Web Widget page in MAAC. See Tutorial｜Web Widget for details.
Settings are now managed in MAAC
All Web Widget switches and settings are now managed directly in MAAC. The Admin Center "Tools" page no longer offers individual toggles — it simply shows that the module is enabled by default and links to the Web Widget in MAAC.
We recommend completing the removal and upgrade before July 31, 2026. The old version no longer receives fixes or new features, and removing it early avoids showing both versions at once.
FAQ
What happens if I don't upgrade or remove it?
The old version is unmaintained and won't receive fixes or new features. Its code still runs on your site, so if the new version is also installed, both will display on the same page. We recommend removing the old version and upgrading.
How do I check whether my site still has the old version?
Check your page's <head> or GTM container for a script starting with cdn.maac.app/widget/…. If you're unsure, share your site URL with your dedicated contact and we can help confirm.
Do I need engineering help to upgrade?
Removing the old code and installing the Web SDK are website-code changes and usually need your IT / front-end engineer; the tool setup in MAAC can be done by a marketer.