Tutorials｜CAAC Users

➤ Plan Availability

1. A CAAC seat is included with the purchase of the MAAC Basic plan.
   💡 Reminder： If you need additional seats, please contact the customer support helper or your CSM.
2. All CAAC services are available to brands that use MAAC "Chat" feature.
   
   

💁🏻‍♀️ Advantage

• The "owner" and "Primary Admin" can send a role permission invitation from CAAC.
• To improve internal management efficiency, the "owner" and "Primary Admin" can assign different permissions (There are 5 types of roles) to each account.
  💡 Reminder： If you purchase the Enterprise plan, you will have the additional feature of "customizing your character" and you can set the permissions that each role can use.

▶︎ What are the functions that can be used with the five roles permissions?

💡 Reminder： Each brand has only one "owner" and cannot be deleted (to prevent mutual deletion and no one can log into the account)

▶︎ Setting: How to add role permissions?

🚨 Attention： Only "owner" and "Primary Admin" have the right to add role permissions.

1. Click on "Organization settings" in the left column
2. Click on the "People" field in the top bar
3. Click on the "Add" button at the top right
   
   
4. Enter the email of the person you want to add permission
   • You can add multiple emails at once.
   • Please paste each email on a new line or separate them with a comma ",".
5. Remaining seat number in your platform
6. Select the permissions of the role
7. After completing the above steps, click the "Send" button, and the email of the person who added the role will receive an invitation letter with permission.
   
8. The contents of the invitation letter seen by the invitee
   💡 Reminder： The invitation link will expire after 24 hours; if you need to re-invite the invitee after the link has expired, please remember to go back to "Organization Settings" to delete the invited user and click the "Add" button to invite again.
   
   

▶︎ Setting: How to modify the "Role" of the account?

🚨 Attention： Only "owner" and "Primary Admin" have the right to modify role permissions.

1. Click on "Organization settings" in the left column
2. Click on the "People" field in the top bar
3. Click on the "edit" icon to the right of the account you want to modify.
   
4. You need to confirm that the name, Display name, and Phone number have been filled. (All fields are required)
5. Select the role that you want to modify
6. Click the "Save" button to complete the modification of the role permissions.
   

➤ Manage the roles

1. Click on the "Role" field in the top bar, you can see the number of roles with each permission.
2. Click on the "Role Permissions" button at the top right, you can see the all functions available for each role permission.
   💡 Reminder： It is normal for the "Description" field to show a null value of "---". Only brands that use the Enterprise plan can put in role description text when “Customize the permissions".