Tutorials｜MAAC x Shopify member data binding integration

💁🏻‍♀️ MAAC x Shopify Member Data Integration: Building a Complete User360 System

1. Member Data Binding:：Integrate existing Shopify store member data by binding it with LINE contact information through phone numbers and email addresses. Design a customized LINE Rich Menu and targeted messages specifically for bind members.
2. Member Data Integration: Synchronize Shopify store’s existing member database, including information such as Customer ID, phone number, gender, birthday, tags, and email addresses, with the MAAC system.
3. Member Access to  Membership Card: Members can use their membership card to view e-commerce orders, available coupons, and membership information.
4. LINE Notification Settings:
   Brands can set up notification messages to automatically inform members when they complete designated actions on the official website. (Currently only available for Taiwan clients.)

🚨 Noticed

• To use the MAAC x Shopify member linking feature, brands must be on the Shopify Plan, Advanced Plan, or Plus Plan.

  • Please note that member data is imported one-way from Shopify to the MAAC backend.
  • Activation of the Shopify member linking function requires completion of two specific setup phases.

[Stage 1｜Preliminary Setup]

01_Confirm Shopify plan content

Please confirm that the brand is currently using the Shopify plan - Shopify plan or Advanced plan or Plus plan。

02_Follow the instructions below to obtain basic information and provide it to your Crescendo Labs partners in a reply letter.

Please copy the content below and provide complete information when replying:

• Shop Domain:
• API Access_token:
• API secret:

[Shopify basic information - retrieval tutorial]

1. 1. Shopify → Setting → Apps and sales channels → Develop apps
      
   2. Develop apps → Create an app
      
   3. Create an app → Set the app of Crescendo Lab
      • App name: Customize (e.g. Crescendo Lab)
      • App developer: Choose anyone from brand's staff or developers
        

   4. After create App → App Overview → Configure Admin API scopes
      

   5. Admin API access scopes → Click all the scopes → Save

   6. API credentials > Install app

   7. Copy the information and provide to Crescendo Lab staffs.

      • Shop Domain:
      • API Access_token: The API Access Token will only appear once; please make sure to copy it down
      • API secret:
        
        
        

   03_After replying with the above information, Crescendo Lab will complete the necessary setup within 7 business days.

   04_To set up the Shopify webhook, please add a new webhook in Shopify and enter the following URL into the webhook settings:

   https://integrations.cresclab.com/api/v1/platform/shopify/webhook

   • Add a new webhook in Shopify

     Shopify → Setting → notifications → webhook → Create webhook → Set Event : "Customer update" → Paste URL → Save
     
     
     

👷 Brands setup member card on MAAC

• • Brands can setup member card information on MAAC

    • MAAC App marketing > Shopify > Edit
      

      

    • Brands can customize the following content:

      1. Membership Card Page Title

      2. Logo Upload (Format: PNG, Dimensions: 600 px x 320 px, File Size: max 1 MB)

      3. Background Color

      4. Foreground Color (Background color for the member name section on the card)

      5. Membership Card Barcode (optional)

         • Code 128
         • Code 39
         • EAN 13
         • QR Code

      6. Member Benefits Link (optional)

      7. FAQ Link (optional)

      
      

    • Set the Member Card URL in the MAAC Rich Menu or Auto-Reply

    • How to setup the Rich Menu:

      • Tutorial｜Basic Setup and Multi-page Guide for Rich Menu

      • Tutorial｜🌟Personalized Rich Menu 🌟
    • How to setup Auto-reply：
      
      • Tutorials｜Auto-reply
      • Why Are the Pre-set Auto-reply and Rich Menu Not Working?
        
        

  • Setup Complete 🎉

    • • If a contact is not yet linked, clicking the link will direct them to the binding LIFF page, where they will need to verify via phone number or email.

      • If the contact is already linked, clicking the link will take them to the membership card LIFF page.

04_ After completing the test, the MAAC x Shopify Integration member binding function is officially launched!

🆕 Registration Process for LINE Contacts Who Are Not Yet Registered as Website Members

1. Click the binding link and enter phone number or email for verification.
   
   
2. Enter verify code
   
   
   
3. If the user is not a website member, they will be redirected to the merchant's LIFF homepage to register as a member.
   
   
   
4. After registration is complete, the user will finish binding automatically.

🤝 Steps for Shopify EC Binding Process

1. Click the binding link and enter your phone number or email for verification.
   
   
2. Receive a verification SMS or email and enter the verification code.
   
   
3. Verification Successful > Binding complete > Access membership card.
   

❓ FAQ

1. Will tags sync back to Crescendo Lab after the Shopify membership card is launched?
   >> Yes, tags will sync back to the Crescendo Lab system during this stage. Tags will be prefixed, e.g., "shopify_bind_success."
   
   
2. Will personal information for Shopify members, such as phone, email, or birthday, also sync back to the Crescendo Lab CDH?
   >> Yes, personal information will sync to the Crescendo Lab CDH and display in MAAC, including Customer ID, phone number, gender, birthday, tags, and email.
   
   
3. If contact information is updated in MAAC, will it automatically sync to the Shopify member data?
   >> No, synchronization is one-way from Shopify to MAAC only.
   
4. What order information can a contact view through the membership card?
   >> Contacts can view orders from up to 60 days before the official brand integration date, with a maximum of 100 orders available on the membership card. Additional orders can be viewed on the Shopify website.
   
   
5. If a client wants to send messages based on member tiers, can they only use tags to segment manually?
   >> Yes, use tags to segment members for messaging.
   
   
6. Can Shopify binding use email as the key value?
   >> Yes, either email or phone can be used for verification and binding completion.
   
   
7. If a user is not a Shopify website member, will they be prompted to register first when binding?
   >> Yes, clicking the binding link will prompt them to register as a member first. After registration, they must click the LINE OA binding link again to complete the binding.
   
   
8. Can contacts use PNP (Push Notification Protocol) messages to complete member binding?
   >> Currently, LINE does not support this method. Brands can guide contacts to complete binding through the following methods:
   • Welcome messages for new friends (e.g., “Welcome {user_name} to {brand_name}! Join and bind your membership to receive 100 LINE Points. Click the button to bind your membership!”)
   • Rich menu - Add the membership card link
     • If a non-bound user clicks the membership card link, it will redirect them to the binding page.
     • Brands can retrieve the membership card link from the membership card setup page after activation.