Tutorials｜MAAC x Shopify member data binding integration

💁🏻‍♀️ What can the MAAC x Shopify member binding function do? What are the relevant precautions?

1. Use MAAC x Shopify member data integration to build a complete User360 system

   • • Bind member information: Integrate the existing member information of the brand Shopify store through phone number and email to bind LINE contact information, and design exclusive LINE graphic menu and bound member information for bound members.
     • Member data integration: Can integrate Shopify store’s existing member database such as Customer ID, phone number, gender, birthday, tags and other information
     • Members can check the latest order information in LINE: After binding, members can check the latest order information in LINE

🚨 Reminder

• To use the MAAC x Shopify member binding function, the brand must confirm that it currently uses the Shopify e-commerce solution.
• Please note that member information is imported into the MAAC backend one-way from Shopify.
• Enabling the Shopify membership binding feature requires completing the following two stages.

[Stage 1｜Preliminary work]

01_Confirm Shopify plan content

Please confirm that the brand is currently using the Shopify plan

02_Follow the instructions below to obtain basic information and provide it to your Crescendo Labs partners in a reply letter.

Please copy the content below and provide complete information when replying:

Domain:
Access_token:
Webhook share secret:
Logo image file (specifications: height 320 px x width 600 px)

[Shopify basic information - retrieval tutorial]

1. Shopify → Setting → Apps and sales channels, and copy domain,access_token

1. Shopify → Setting → Notifications → Webhooks → copy webhook shared secret

03_After completing the reply, Crescendo Labs partner will provide the [Activation Steps - Stage 2] setting steps and Webhook URL & Binding LIFF URL within 7 working days.

04_The brand has received the [Activation Steps - Second Phase] email, please continue to complete the Shopify settings and MAAC related settings.

[ Stage 2｜MAAC setting]

01_ Set the Webhook URL in Shopify

Shopify → Setting → Notifications → Webhooks → Add webhook → Paste URL → Save

02_Set binding link in MAAC Rich Menu

Please prepare Rich Menu materials to guide users to complete membership binding. The setting steps are as follows:

In MAAC  > Rich Menu > Settings [Default Menu] for Unbound contacts

• 

• Circle [Member Binding], click the block, and insert the Shopify LIFF binding link.

  • LIFF binding link (please copy the content provided in the letter in full):
    

    This is an example: https://liff.line.me/2000717879-oQN5LwzO/shopify/

• Set [Customized Menu] for Bound Contact . After the user completes membership binding, the system will immediately display a custom menu (Customized menu), which can guide the user to inquire about member information and the latest order information.

  

❗️Please note that users must first register as a member in the Shopify store before they can bind in LINE OA ❗️

📍Contacts can go to the Shopify page to create an account through "Create Account" on the LIFF page

03_After the MAAC background setting is completed, please follow the steps below to test:

• After performing a binding test (please register as a member in the Shopify store first), bind through LIFF URL

  • After the binding is completed, you can see that the bound contact has the label shopify_bind_success in the MAAC contact data

    

• Carry out order query test (if the connection is successful, the latest order information can be queried in MAAC)

  • Enter the keyword 『Check order』in LINE OA to check the latest order information

  ⚠️ Please note that if Shopify Integration is completed, please do not put "Check order" in other automatic response keywords to avoid invalidation.

04_ After completing the test, the MAAC x Shopify Integration member binding function is officially launched!

[ Data integration ]

1. Data will be uploaded instantly from Shopify to MAAC contact information
2. The returned data includes: Customer ID, phone number, email address, birthday, gender, tags
3. The Shopify tag will appear in MAAC as: shopify_xxx
   
   • If a tag is deleted or added in Shopify, MAAC will be updated simultaneously after completing the binding of member information.
4. CAAC users please integrate contact tags by enabling Customer Data Hub (CDH)

[ Order Information ]

1. Contacts can check the latest order information through MAAC x Shopify Integration
   
   1. Order number
   2. Order Status
   3. Delivery Method
   4. Total payment amount
   5. Pick-up location/pick-up store