Crescendo Lab SDK addresses key challenges in data tracking and customer interactions. Due to privacy policy restrictions, many companies are unable to share complete Google Analytics data. Our SDK overcomes GA4's data delay limitations, providing fast and accurate tracking of website visitor behavior. This helps brands achieve more efficient remarketing and personalized interactions.
# Key Features and Advantages
❶ Real-time Data Tracking
- Solve the GA4's 72-hour data delay, enabling real-time interactions.
- Support tracking visitors' behavior, for example, page views, product views, add-to-cart, checkout initiation, purchases.
❷ Official Webpage Interaction Tool (Web Chat Widget)
-
Popup-Triggered Conversations: After installing Web Widget SDK, web visitors can interact by clicking the activation button located in the bottom right corner of the page.
-
Connect to CAAC Easily：All interaction from official webpage will be automatically synced to CAAC inbox, allowing user manage conversations across multi-channel easily. The webpage conversations can be found in the channel called 'Web Channel'.
⚠️ Limitation and Warnings
- Brands need to configure the SDK and embed the tracking code on their official website.
-
Conversations will expire 30 days after the visitor's last message, and a new record will be generated if the conversation restart after expire.
# How to Install Web Chat?
Brands have to install SDK manually, please refer to: SDK install instruction
# How to Check Web Chat Messages on CAAC
- Once the SDK is installed successfully, brands can receive Web Chat messages in the CAAC inbox.
- If a contact does not interact with the brand within 30 days, the conversation window will automatically expire.
- To start a conversation, please refer to: Tutorial | CAAC Conduct Conversation and Contact Information
# How to Evaluate Conversation Performance in CAAC Data Insights?
- For more information, please refer to: Tutorials | CAAC Insights - Conversation, Efficiency, Team
- Brands can analyze conversations more comprehensively by choosing 'Web Chat' under the 'Channel' and 'Platform' filters.