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Tutorials｜Broadcast - Open counts, Segment - Retargeting

  • Updated

    💁🏻‍♀️ Advantage

    1. Track whether users have opened messages, the behavior data of browsing push messages (Open), and performance of message exposure
    2. Retarget the opened / unopened audience, which is an extended application in Segment
    3. Form a more accurate and diversified target audience, combined with MAAC's powerful segment filtering and EC conditions

    🚨 Attention：

    Exposure, opens, and clicks are the basic data for evaluating the performance of marketing activities. In order to enhance the value and accuracy of the data, we've redefined and completed our performance data and made it closer to the actual situation of a brand.

    • Open count
      • 【Before optimization】was "Number of repeated opens"
      • 【After optimization on 2022/08/29】After optimizing the number of opens, the message sent will be adjusted to "number of unique opens."
    • CTR
      • 【Before optimization】CTR = clicks / repeated opens X 100%
      • 【After optimization】
        2022/08/29 After optimizing the number of open counts, CTR = clicks / unique opens x 100%
        2022/10/05 After CTR optimization, the CTR is broken down into
         - Repeat CTR = repeated clicks / unique opens x 100%
         - Unique CTR = unique clicks / unique opens x 100%

    ⚠️ How different message modules affect open counts

    The accuracy of open count data varies depending on the message module used.

    • May cause overcounting: Image module, Imagemap with transparent background
    • Not affected: Card, Carousel, Image Carousel, Video, Imagemap (non-transparent background), etc.

    If you are using open counts as a trigger condition in Segment or Journey, we recommend switching to click events for more accurate targeting.

    ▶︎ Setting - Number of Opens

    1. In the upper right corner of the list, click Create Broadcast, enter the name of the broadcast and select the list of target group
    2. Before entering the editor, the system will pop up the template window to ask you to select a basic blank or previously created template. It is recommended to use the template function to speed up editing abundant repetitive content.
    3. There are currently 8 types of message modules. If you use the message module marked with "Open count trackable", you can view the unopened number data in the Broadcast list after pushing the message.
    4. After selecting the module, edit the design materials, tags, and action areas of different modules. When the message content is completed, schedule the push message or send it directly by clicking "Ready to send."

    ▶︎ Setting - Retargeting

    Exposures, opens and clicks are the basic data for evaluating the performance of marketing activities. In order to enhance the value and accuracy of the data, we will redefine and complete our performance data and make it closer to the actual situation of the brand.

    1. Enter Segment in Audience on the left list, and click Create at the top right
    2. Enter the name of the audience you want to create, adjust specific conditions, such as tags, gender, etc., and select "Open" in "Add filterScreen_Shot_2022-11-30_at_1.47.04_PM.png
    3. If you choose a segment with data on the number of opens, you can use the number of opens to match different conditions to filter out users with overlapping conditions, and then push the broadcast and make retargeting
    4. It can also be used to filter "Open any broadcast" or "Open 0 broadcast", remarket to users who have seen each push message or have never opened a push message, and set up different marketing strategiesScreen_Shot_2022-11-30_at_1.48.34_PM.png

    ▶︎ List and Performance - Number of Opens

    1. You can manage all push broadcasts in the broadcast list, and can query specific broadcasts in the search box and specified time interval
    2. You can view the number of opens and open rate of each broadcast in the list
    3. Move your mouse to the question mark next to the words "Open", "Clicks" and "Unique Clicks" to view the calculation formula of the data

    🚨 Attention：

    • The calculation is similar to the GA Session, and one session per hour
      💡 Reminder：Messages sent from 2022/8/29 will be adjusted to "Number of Unique Opens" and "Unique Open Rate"
    • The update frequency of data in the list is one hour
    • Open rate (number of opens / number of messages sent) x 100 %
      💡 Reminder：From 2022/8/29, it will be adjusted to (number of unique opens / number of messages sent) x 100 %
    • Open will only be counted within 2 months after sending the broadcast and will not be updated after 2 months.

    ▶︎ Results List - CTR

    ➤ Applicable to MAAC Basic plan

    Not EC-Plan

    		 Clicks Opens CTR Conclusion

    Before 2022/08/29

    		 Repeated Repeated Repeated Clicks / Repeated Opens

    CTR might be higher after 2022/8/29

    After 2022/08/29

    		 Repeated Unique Repeated Clicks / Unique Opens

    After 2022/10/05 

    Repeated

    		 Unique

    Repeated Clicks / Unique Opens

    Not EC-Plan, no change with calculation of CTR

    Example:

    • Background: After the broadcast, there were 10 people in the audience
      • Opened by 6 people and 15 repeated opens
      • Clicked by 4 people and  8 repeated clicks
    • Examples of results:
      • Before 2022/08/29: CTR is 8/15=53%
      • 2022/08/29 - 10/5: Repeated CTR 8/6=133%
      • After 2022/10/05: Repeated CTR 133%, Unique CTR = no data

    ➤ Applicable to MAAC EC-Plan (need to be connected in series with UA/GA4)

    EC-Plan

    Clicks

    (UTM set)

    		 Opens CTR Conclusion

    Before 2022/08/29

    		 Unique Repeated Unique Clicks / Repeated Opens

    CTR might be higher after 2022/8/29

    After 2022/08/29

    		 Unique Unique Unique Clicks / Unique Opens

    After 2022/10/05 

    Unique

    Repeated

    		 Unique

    - Unique CTR: Unique Clicks / Unique Opens

    - Repeated CTR: Repeated Clicks / Unique Opens

    In addition to the original "unique click rate", added "repeated click rate"

    Example:

    • Background: After the broadcast, there were 10 people in the audience
      • Opened by 6 people and 15 repeated opens
      • Clicked by 4 people and  8 repeated clicks
    • Examples of results:
      • Before 2022/08/29: CTR is 4/15=27%
      • 2022/08/29 - 10/5: Unique CTR is 4/6=67%
      • After 2022/10/05: Unique CTR is 4/6=67%, Repeated CTR 8/6=133%

    💡 Reminder：What is the difference between repeated and unique clicks?

    • Number of repeated clicks: No matter whether it is the same person or not, as long as there is a click, the number of repeated clicks will continue to increase
    • Number of unique clicks: Only when different people click, will the number of unique clicks increase

    💡 Reminder：2022/10/05 After the optimization of clicks, the user interface of the following functions and the exported report will have a "Unique Clicks" column

    • Message Center - Broadcast
    • Applications - Tracelink
    • Open API - message tracking, Tracelink (the MAAC "API broadcast" list also adds "Unique clicks" starting June 2026)
    • Insights

    💡 June 2026 unique clicks calculation update

    • Since June 2026, unique clicks are calculated directly by MAAC from click events instead of being estimated through GA, so they appear without any UTM or GA setup; the requirement shown above that brands using e-commerce features need a GA4 connection to have unique clicks no longer applies.
    • Because the calculation has changed, unique-click numbers after the switch may differ from before, and the new method also applies to broadcasts sent before this update — this is expected. For full details, see 〔Feature Description｜Broadcast Report Unique Clicks Calculation Update〕.

    📚 Review：What is the CTR in Broadcast? Why there is no data?





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