💁🏻♀️ Advantage
- Realize marketing automation, strengthen your MarTech ecosystem, and achieve good multi-system collaboration.
- The types of webhook events include SurveyCake from, receipt register, and so on.
- In addition to the MAAC module, if you use notification messages, Webhook allows you to break the previous inability of notification messages to obtain information, such as automating complete data binding, connecting to your own SMS system, extending the notification messages to notify only important information, and transforming it into a personalized and automated marketing experience (get information from notification messages in real-time, then push marketing messages or tag friends to trigger a customer journey, etc.)
➤ Plan Availability
This is an advanced feature in APP marketing, needs purchase and related MAAC modules in addition, and is not included in the Basic or EC plan. Currently we have 2 zones of Webhook, and it charges by zone. If you're interested, please contact your CSM and we're happy to assist you!
- Webhook zone 1
- Receipt Validated
- SurveyCake Submitted
- LINE Notification Message Status Updated
- LINE Notification Message Profile Updated
- Prize Points Added
- Webhook zone 2
- Message First Open
▶︎ Setting Steps
💡 Reminders：
- In order to complete the setting, you need to co-work with the Engineer to get the required webhook URL and provide MAAC webhook secret to Engineer, to let MAAC and your system integrate.
- Go to API > Webhook in the features menu. If you haven't created a webhook, you will see the picture below. On this page, there is a technical document (you can also click the link below), please provide it to the Engineer to set the webhook URL used later.
🔑 Reference：MAAC OpenAPI - Webhook
- Name creating webhook.
- Type in webhook URL(the Engineer provides).
- Choose webhook type(eg, receipt is related to receipt register, form.surveycake is related to SurveyCake from)
- Click "Create".
- Finish creating, MAAC brings you to list page. Click the report icon, enter the webhook details setting.
- Stop or delete the webhook.
- "Purchase valid until" shows that webhook can work in that period. The working webhook number of each MAAC platform is three, please contact the CS team if you have additional needs.
- Please uncover the "Share Secret" and provide it to the Engineer to complete the integration.
- After the Engineer completes the setting, you can click "Send test" to send a test event and see your system whether getting the data.
- To ensure the data safety, you can click "Change Share Secret" to let the previous secret lose the license when you're going to change another system.
- Before sending test event, choose the type of webhook.
- Click "Send test".
- From the result, you can check whether the webhook integration is successfully working.
🚨 Attentions：
- receipt.receipt_validated: MAAC webhook only sends the match conditions data for now.
- form.surveycake_submitted: To distinguish different questions data, the Marketing needs to set "Alias and Default" in the SurveyCake platform and provide it to the Engineer.
- message.first_open: If you use Open API - Push (Zone 3) instead of MAAC background, you must add event_id so as to receive this webhook event.
🔍 Tips：
Currently, MAAC provides the two ways to automatically sync data of open count, which can be integrated with your databases or marketing automation tool according to needs.
- Webhook - Message First Open:
Receive the timestamp of each friend's open count, and you can save each LINE friend's behavior so as to trigger MA tool. - Open API - Get Performance Report:
Receive the total number of open account of each broadcast or push, and you can automatically track the performance of each push or broadcast to optimize the marketing strategy in the future.