How to use Helping Center

To provide you with faster, more comprehensive, and data-driven support, we are excited to introduce our new support system and help center from Crescendo Lab. Once the product is officially launched, for any questions about daily use, basic functionality, platform issues, or troubleshooting, please reach out to our "Customer Support" team through the backend.

💁🏻‍♀️ Advanced

1. Real Human Support｜Each support interaction becomes crucial data that will shape the future development of our product.
2. View Records, Make Requests, and Report Issues｜Our system offers faster, more comprehensive support. You can easily view your support history and the current status of your requests.

▶︎Detailed Introduction

➤ [Real Human Support] How to Find and Consult with Our Support Team or Assistants

Start with a simple guided process, then our support team or assistants will understand your needs in detail and provide assistance. Each interaction accumulates valuable data and time, becoming key to optimizing our product.

1. If you need support, you can click the chat icon in the bottom right corner of the product backend or help center. We will guide you to various support options, such as talking to the team or learning more about our products and services.
   
   💡 Reminder：Our product MAAC currently does not support mobile interfaces. For a more convenient and comfortable experience when consulting with our support team or assistants, please use the help center page.
   
   
2. If you want to chat with a real person, please make sure to click "Chat with Customer Support Assistant" during your first interaction. Wait for the message "You can now leave your question, and we will reply to you as soon as possible" before entering your inquiry.
   
   
   

➤[Real Human Support] What to Do If You Can't Find the Support Team or Assistant

If you are unable to find the "Chat with Customer Support Assistant" option, it may be due to a failure in the guided process. Please refer to the illustrations below to locate real assistance.

💡 Reminder：If the issue persists after following the steps below, you can go to ➤ View Records to directly submit a request. Our support team or assistants will still assist you!

➤ View Records, Submit Requests, and Report Issues

By creating an account in the Help Center, you can easily view your historical support records and conveniently track the current status of your support requests.

1. If you are a new user and have requested support by entering your email, you will receive an automatically generated registration email containing a link. Alternatively, you can manually complete registration by selecting "Log In" > "Register / Get Password" at the top right corner.

   After successfully registering, you can access your support history by going to "My Activities" under your personal account in the top right corner.

2. To submit a request from the page, simply click the "Submit a Request" button on the left, enter your information and questions, and our support team or assistants will assist you.
   
3. By accessing "My requests" you can view your current support tickets and their statuses. This makes it easy for you to track ongoing issues and refer back to them in the future.。
   
   
4. By accessing "Contributions," you can view your comment history on articles. This makes it easy for you to track your interactions and refer back to them in the future.
   
   
   
5. By accessing "Following," you can view the categories and articles you are currently following. This ensures you don't miss any updates!
   
   To follow content, simply click "Follow" within the category and select either "New Articles" or "New Articles and Comments." This will add the content to your personal follow list.